Special service areas are provided for the provision of services to passengers and visitors at the Uralsk railway station.
The information desk is located on the 1st floor in a convenient, accessible location of the station building, near ticket offices.
In addition to providing information through the information desk directly at the request of passengers and visitors, the reference and information service at the station is also provided with visual and audio alerts. An audio alert over the loudspeaker notifies passengers about the arrival, departure and delays of passenger trains, constant messages about the rules of travel on passenger trains, the rules of behavior of passengers at the station and the list of services provided. Visual notification is made with the help of a collective use scoreboard, information stands.
Ticket offices are of great importance in the technological process of the station. There are 4 ticket offices at the station for passenger service.
Also, an alternative type of ticket sale is provided on the 1st floor of Uralsk station: 1 self-service payment terminal (PTS) is installed.
The waiting rooms are located on the 1st and 2nd floors.
A hand luggage storage room is located on the ground floor.
The rest rooms are located on the 3rd floor of the station. There are 14 rest rooms for transit passengers and 1 mother and child room (in the room there are 2 places for adults and 1-a baby bed, a changing table). Working hours: around the clock.
The rooms are equipped with bedrooms with beds, bedside tables, tables and chairs according to the number of seats, wardrobes, bedside lamps, mirrors and necessary utensils.
Sanitary units meet all sanitary requirements, located in the basement. On the 1st floor of the station there is a toilet for the disabled.
Shopping boutiques and catering areas are located on the 1st floor (a minimarket, a catering point, payment terminals, a cafe, a vending machine, a store for the sale of printed products and souvenirs, stationery). There are ATMs on the 2nd floor.
The station is guarded around the clock by employees of a special unit. Also, to ensure safety, an automatic fire safety system is installed; a video surveillance system of the station building, platform with a screen output to the control panel of employees of the linear department of internal Affairs (LOVD); inspection equipment (3 pcs) is installed. The recording from the station's surveillance cameras is stored for 45 days.
For the service of passengers with disabilities:
- converted ticket office No. 2 for the sale of travel documents (tickets);
- there are special places for disabled people in waiting rooms;
- a wheelchair is provided free of charge;
- a specialized induction panel for hearing-impaired passengers has been installed in the information desk;
- tactile mnemonic, which allows the blind to obtain preliminary information about the studied space and tactile track;
- a place is provided at the station for a temporary stay during the waiting period of the train (waiting rooms);
- equipped with specialized toilets;
- ramps have been built in accessible places (from the city side);
- to assist at the entrance to the station building, call buttons for station employees are installed;
- pictograms;
Also, employees of the railway station, when passengers apply, provide services for accompanying persons with disabilities on the territory of the station.