To provide services to passengers and visitors at the Mangystau railway station , the following service areas are provided:
Ticket offices: there are 3 ticket offices located on the 1st floor of the railway station.
Reference: 1 information desk on the 1st floor. Reference and information services are provided through the information desk directly at the personal request of passengers. An audio alert over a loudspeaker that notifies passengers about the arrival, departure and delays of passenger trains, about the rules of travel on railway transport, about the rules of behavior of passengers at the station and about the list of services provided.
Waiting rooms. The station has only 1 waiting room on the 1st floor. There are 84 seats in the waiting room, as well as 1 cash waiting room on the 1st floor with 16 seats.
The following conditions are provided for servicing persons with disabilities and low-mobility groups of the population at the Mangystau railway station:
the room for people with disabilities is located on the 1st floor, there is a wheelchair, a toilet room specialized for the disabled;
there are places for wheelchair users in the waiting rooms;
a wheelchair for persons with disabilities is provided free of charge;
a specialized induction panel for hearing-impaired passengers is installed in the information desk;
tactile mnemonic that allows the blind to obtain preliminary information about the studied space;
tactile track;
there is a call button to call the station staff to assist at the entrance to the station building;
pictograms;
ramps have been built in hard-to-reach places (from the side of the city and the platform, inside the station building);
the ticket office has been converted for people with disabilities.
At the same time, there is a medical center and a pharmacy at the station.
A room for a short-term stay of a mother and child (in total, 1 room on the 2nd floor of the station.
Shopping boutiques and catering areas:
on the 1st floor there are ATMs, payment terminals, coffee terminals, lottery terminals.
In order to strengthen measures to ensure the protection of the building and the territory of the station, as well as to prevent terrorist acts and ensure the safety of passengers at the Mangystau station, employees of the security unit and employees of the line department of internal affairs (LOVD) are on duty around the clock.
Also, to ensure security, the following is provided:
automatic fire safety system;
video surveillance system of the station building of the platform with the screen output to the control panel of the employees of the LOVD,
2 (two) sets of inspection equipment have been installed, of which 1 (one) from the city side and 1 (one) from the platform side.