Joint Stock Company «National Company «Kazakhstan Temir Zholy»

◈  Address: 010000, Republic of Kazakhstan, Astana city, Konaev street, 6

◈  Office

+7 (7172) 60 42 29
+7 (7172) 60 42 43
Send a letter 

 ◈ Appeals of individuals and legal entities

  Submit an application via e-Otinish
 

◈ Passenger Transportation

1433 - Unified reference and information Center regarding the activities

of "Passenger Transportation JSC
(reference service with round-the-clock operation, reception of requests)

Ticket return questions: + 7 (778) 257-64-94 (WhatsApp)

bilet.railways.kz -  passenger portal
Email: KensePP@railways.kz

◈ Freight Transportation

+7 (7172) 60-30-30
+7 (7172) 60-32-52     
Email: ktzh_gp@railways.kz

◈ HR issues

Vacancies information and CV submission:  https://job.railways.kz/

+7 (7172) 79-95-99  (Contact center working hours: 9:00-19:00 Mon-Fri (Sat-Sun days off)    
E-mail: support@hrqyzmet.kz

◈ Ombudsman

+7 (7172) 60-40-31  
Email: ombudsman@railways.kz

◈ Contacts for banks, international financial institutions and rating agencies

◈ Press service

+ 7 (7172) 60-42-91       
E-mail: Press@railways.kz         
 

Dear users of the site, please note that the specified e-mail address is intended only for media inquiries. Applications and appeals from citizens received at this address will not be considered. Media inquiries must be made on the editorial letterhead signed by the director or journalist, indicating the outgoing number and date of the letter (a scanned copy of the letter is allowed)

◈ Branch of JSC "NC "KTZ" - "Integrated Planning Directorate"

Information for shippers: 8-7172 - 60-32-75,
mail: kense_cdip@Railways.kz

◈ "Nysana" Call center receives free calls for all Social and labor violations 24/7.

• multichannel phone 8-800-080-30-30;
• WhatsApp 8-702-075-30-30;
• Website nysana.cscc.kz;
• E-mail nysana@cscc.kz.